Frequently Asked Questions

Where is my order confirmation email?

We will send 2 emails after you place your order. An order confirmation email once you order and a shipping confirmation email once we ship your package.

If you did not receive your order confirmation email, please make sure to check your Spam Folder first.

If you used your Phone Number instead of email at checkout, you will not receive a confirmation email.

Make sure to contact our Customer Support with the email you want to add to your order so you can receive the shipping confirmation with your tracking number.

How long before my order ships?

It takes 2 to 3 Business Days to process and ship your order after you place it.

You will receive a shipping confirmation email with your tracking number once your order leaves our fulfillment center.

How long does shipping take?

Shipping usually takes 5 Business Days after we processed it. If your product is low on stock, it can be delayed by an extra 2 to 3 Business Days.

Rest assured, we are doing our best to get your order delivered as fast as possible.

Can I change my address?

In case you made a mistake when entering your delivery address, you can still change it before your order ships.

In some cases, minimal address changes can be applied after the order ships.

Make sure to contact us as soon as possible if you want to change the address.

Get in touch

We're Here to Help!

At Averra London, your satisfaction is our top priority. Whether you have a question about an order, a product question, or would just like to give us some feedback, we'd be happy to assist. Please contact us through the contact information provided, or use the contact form below.

Why Contact Us:

  • Order or delivery inquiries
  • Returns or exchanges support
  • Feedback or suggestions on our products or services
  • Any other inquiries

Contact information

Store name: Averra London

Company: MS Fastigheter Syd AB
Registration number: 5594016130
Business Address: Fredrik bööks väg 5, 29145, Kristianstad, Sweden

Emailinfo@averralondon.com
Phone number
: +46 72-744 44 99

We aim to respond to your inquiries within 24 hours.

Customer Service Hours
Monday to Friday: 9am - 9pm
Saturday and Sunday: Closed