Refund policy

Customer Responsibility for Returns

Unless the item is faulty, damaged, or incorrect, the customer is responsible for the cost of return postage.

There are no hidden fees, restocking charges, or deductions from your refund for returnable items.

How to Start a Return

To begin a return:

  • Email us at  info@averralondon.com within 30 days of receiving your order.
  • Include your order number and a short note describing your return request.
  • For faulty, damaged, or incorrect items, we’ll provide a prepaid return label. For all other returns, we’ll provide clear instructions for arranging return postage at your cost.

Returns sent without contacting us first may not be accepted.

Return Address

Please send your return to:

Address：No. 301, Building A, Yuanfen Science and Technology Park (formerly Quansen Science and Technology Park), No. 58-60 Bulong Road, Dalang Street, Longhua New District, Shenzhen City, Guangdong Province, China

Condition of Returned Items

To qualify for a full refund:

  • Items must be unused, unwashed, and in their original condition (unless the item arrived damaged or faulty).
  • Original packaging should be included where possible.

Damaged, Faulty or Incorrect Items

If your order arrived damaged, faulty, or incorrect, please contact us immediately. You are entitled to a full refund or replacement, including all postage and delivery costs, in line with UK and US consumer protection law.

Non-Returnable Items

None. All items sold by Averra London are eligible for return and refund, provided they are returned in accordance with the conditions set out in this policy. This includes personal care products, gift cards, and sale items, in line with UK consumer protection law.

Refund Timeline

Once we receive and inspect your return, we’ll confirm via email and issue a full refund within 3–5 business days. Refunds are credited to your original payment method.

Please note: your bank or card issuer may require additional time to post the refund to your account.

Questions or Help

We’re here to help you with any questions about returns, refunds, or exchanges.

📧  info@averralondon.com